Tension Thickens in Nautica

Dear Customer Service Team,

I ordered four ties. Why was I only refunded one? Let's take a closer look at this email:

Item: *******
Description: FOUR LINE STRIPE
Quantity: 1- @ $41.25

Sub-Total: $41.25-
Total Credit: $41.25-

The second line says "FOUR." The third line says "1." This is the third time I've written you. What circle of customer service hell have I entered? And who will my Virgil be?

***

Dear Valued Customer, The e-mail you replied to was sent from a notification-only program, and it is unable to accept incoming e-mail. You will not receive another response to this e-mail. For the most recent information pertaining to the status of your order, please login to the "My Account" section of our website. The information located in your account is the most accurate and up-to-date information available regarding the status of your order. To access your account, please go to the "My Account" link located on the home page of our website. You will then be prompted to enter your e-mail address and password to proceed. If you are unable to find an answer to your question, you may contact one of our Customer Service Representatives through our online Customer Service at www.nautica.com/helpdesk. We appreciate your interest in our online store and thank you for your business. Best Regards, Customer Service at www.nautica.com